Industries

Different workplaces. Different requirements.

Warehouse and logistics, office and professional roles, and executive leadership each need a different hiring brief. These are the details we work through with employers.

Warehousing & distribution

From the receiving dock to the outbound trailer.

Inbound receiving, purchase order and advance shipping notice (ASN) checks, putaway, replenishment, case and pallet picking, cycle counting, staging and shipping. We ask how work moves through your warehouse management system (WMS), where volume builds up and what needs to be ready before carrier cutoffs.

Roles to discuss: general labour, order pickers, shippers and receivers, inventory clerks, material handlers, reach and counterbalance operators, and team leads.

What shapes the brief: RF scanning, pick accuracy, productivity expectations, shift coverage, material handling equipment (MHE), relevant training or assessments, load handling and workplace safety. For inventory roles, tell us about count routines, discrepancy reporting and expiry-date controls where they apply.

Discuss warehouse staffing

Office & business support

The people who keep the details moving.

Reception, administration, customer service, scheduling, payroll, accounts payable and receivable, purchasing support and operations coordination. We ask which transactions and deadlines the person handles, what they can resolve independently and when an issue needs to be escalated.

Roles to discuss: administrative and executive assistants, office managers, customer service representatives, payroll coordinators, finance support and operations coordinators.

What shapes the brief: Excel and reporting skills, payroll or accounting systems, enterprise resource planning (ERP) and customer relationship management (CRM) tools, invoice accuracy, payroll cutoffs, document control and handling confidential information.

Discuss an office or professional role

Executive & management

Start with the mandate behind the title.

A CEO, general manager, operations director or finance leader needs a clear view of the business and the decisions they will own. Before discussing a search, we work through the reporting structure, team size, decision authority, compensation range and the results expected in the first 90 days and beyond.

Roles to discuss: executive leadership, general management, operations and supply chain leadership, finance leadership and senior functional managers.

What shapes the brief: profit and loss (P&L) responsibility, budgets, service levels, workforce planning, safety and quality accountability, change management and how the leader works with owners, directors and the wider team.

Discuss a leadership search

Production

Manufacturing & food operations

Line staffing, packaging, material handling, quality checks and shift handoffs. We ask about throughput, changeovers, GMP and food safety requirements, physical demands and the training a new worker needs before stepping onto the line.

Discuss production staffing

People-facing

Retail & customer service

From the front counter to the stockroom: opening and closing coverage, cash handling, order fulfilment, customer questions and peak trading periods. We ask about product knowledge, service standards, POS systems and the hours that matter most.

Discuss customer-facing roles

Site services

Facilities & cleaning

Daily presentation, porter coverage, washroom service, floor care and site-specific checklists. We ask about access windows, chemical and equipment requirements, inspections, safety procedures and how performance is verified.

Discuss site support